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Governance
The governance dimension refers to the digital management guidelines, digital action plans, and digital activity controls for different hierarchical organizational levels that can integrate with the internal and external stakeholders of the enterprise to develop processes and cover the market and customers' needs. Digital strategy and digital institution refer to the internal structures, digital vision, digital leadership, business agility, and relationships with partners to increase competitive advantage and respond to strategic digital opportunities and threats through digital initiatives.
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Culture
Digital culture and digital organization refer to integrating digital ideas, skills, roles, responsibilities, and employee practices to empower the workforce, continuous digital learning, and organizing digital talent to achieve individual and corporate goals in the age of digitalization.
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Technology
Digital technology refers to the existing technologies of the enterprise and their benefits and applicability of them to the company to create a competitive advantage. This dimension focuses on standards, security, technical operations and technology innovation to provide an appropriate foundation for any digital initiatives and to create, store, secure, and exchange process data to meet customers' needs at low cost and low overheads.
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Customer Experience
Providing an experience where customers view the organization as their digital partner using their preferred channels of interaction to control their connected future on and offline. This refers to how organizations use digital technologies to enhance the customer experience.
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Operations
The operation dimension refers to the digitization of the business values created with the core activities of the enterprise. It also refers to the partner ecosystem, lean delivery, operational backbone and partnerships in place for fast and efficient creation and delivery of innovative digital products or services by utilizing digital technologies to drive strategic management and enhance business efficiency and effectiveness.
